Frequently Asked Questions

Please reach us at Sales@sweetwatertreeservice.com if you cannot find an answer to your question here.

What credentials/training does your company hold?

Our lead climber has received certifications through TCIA for aerial rescue, aerial lift operator, tree climber, and groundsman. Our groundsman have/or currently pursuing the groundsman certification from the TCIA. All employees pursue yearly training and attend national and state conferences and competitions.

Are you licensed and insured?

We are fully licensed and insured for all of our projects. Arbor projects require specific insurance that relate to tree removal, pruning, ect.

How soon can you get to my job?

Typically we are scheduled out 1-2 weeks. Please contact us for a more accurate time frame as scheduling changes daily.

Do you top trees?

We do not top trees. Topping trees causes significant damage and inhibits the trees ability to “seal” the wound. When a tree is unable to “seal” its wounds it leaves the tree susceptible to disease and pests.

Do you provide Emergency Services

Yes we do. In the event of an urgent or emergency situation (tree on house, car, driveway, ect.) we can be reached 24/7.

When is Payment Due?

Payment is due after work is completed, with the exception of insurance claims. We will work with you and your insurance company with their payment timeframe.

What if my work is an insurance claim?

We have extensive experience with insurance claims. From the specific verbiage and structure of the quote/invoice to images of the tree(s) damage being claimed. We will utilize our experience to help minimize added stress during such a trying time for you and your family.